Legal
Privacy Policy
This Privacy Policy was updated 1st August 2026.
MRMS Solutions Ltd strive to protect your privacy, ensuring compliance with the General Data Protection Regulation (GDPR). This policy explains why we collect personal information, how we use it, how we secure it and the conditions under which we may disclose it to others. It applies to those who use our services, marketing, employment applicants and customer contract fulfilment activities.
About MRMS
MRMS Solutions Ltd is a software and operational solutions provider with a key focus on innovation, working across industries including utilities, infrastructure and construction for a number of clients. Our head office is in Bradford, West Yorkshire, with depots in Gloucester and Bridgend, South Wales.
When We Collect Personal Data
We collect your personal data whenever you use our services. We also collect it when you interact with us in person, over the phone, through social media or via our website and enquiry page. We may collect personal information from other legitimate sources, such as third-party data aggregators, MRMS Solutions Ltd marketing partners, public sources or social media. This data is only used with your consent.
Prior to the collection of data, we carry out an assessment to ensure there is an established mutual interest between you and MRMS Solutions Ltd.
Why We Collect Personal Data
We collect and use your data for customer service, marketing and direct sales. We may send you marketing communications that you have requested and consented to, which are likely to include information about our products and services, events, activities, and promotions of our associated partners' products and services. Your data may be used as a result of the following:
• Communications as a result of direct sale purchases.
• To communicate content and venue details for a webinar or event you signed up for.
• From the 'Contact Us' section of our website or other web forms you have completed (e.g. to download a document/PDF).
• As a follow up on requests (customer support, emails, chats or phone calls).
• To provide you with access and services related to MRMS Solutions Ltd.
• To perform contractual obligations, such as order confirmation, licence details, invoices and reminders, either with MRMS Solutions Ltd or one of our suppliers.
• To provide notifications about any disruptions to our services or a client's services we are working with.
• To contact you to conduct surveys about your opinion on MRMS Solutions Ltd products and services.
• In order to process a job application.
What Personal Data We Collect
We will collect your title, name, phone number and email address, alongside your company's details. We also collect any comments, feedback and questions received from our website, phone calls, emails, documents, meetings and other activities. Our website may collect your IP address depending on your use of it. In addition, all data sent to us when applying for a job will be collected. Sensitive personal data and other special categories of personal data will not be collected.
How Long Do We Keep Your Personal Data
Your data will be stored by MRMS Solutions Ltd for as long as we find necessary to fulfil the purpose it was initially collected for. We consider the time taken to answer queries and resolve issues, whilst complying with legal requirements under applicable laws.
We may preserve your personal data for a reasonable amount of time after our last interaction. Personal data that is no longer required will be erased in a secure manner. We may process data for statistical reasons, but in these cases all data will be made anonymous.
Your Personal Data Rights
Your rights to your personal data are listed below:
• You have the right to request a copy of the personal data that MRMS Solutions Ltd holds.
• You have the right to request changes to information that may be incorrect or outdated.
• You have the right to request that your personal data is deleted when no longer necessary for MRMS Solutions Ltd to hold.
• You have the right to withdraw or amend consent to your personal data at any time.
• You have the right to request MRMS Solutions Ltd to pass on information to another data controller.
• You have the right to restrict your data from further processing if there is an issue with its accuracy.
• You have the right to object to any data processing.
If you have any issues with data processing, please email us at info@mrms.co.uk.
What is a Cookie
A cookie is a small file that websites send to your device (phone, laptop, tablet, etc.) to monitor and remember information about you. A website can send its cookie to your device through your browser, but only if your browser settings allow it.
Our Use of Cookies
MRMS Solutions Ltd use cookies to collect information as users navigate through our website. This standardised information is also known as Website Navigation Information. Your web browser type and language, Internet Protocol (IP) address and the actions you take on our website, such as the pages viewed and the links clicked, are all collected.
We collect this information to make our website more efficient, to collate business and marketing information for analytics, and to see how people use our website. Cookies and similar technologies help us adapt our website to user habits and prevent security threats and abuse. If used alone, cookies do not personally identify you.
In some areas of our website you may notice cookies that are not related to us. When visiting a page with embedded content, such as a video from YouTube, or one which has a "Share" button, you may be presented with cookies from these external websites. These cookies are out of our control and cannot be managed — please check the third-party websites for more information.
Our cookies will not be used to collect personally identifiable information about you, and cookies set by this site can be blocked in your browser settings. If you require more information about cookies, please visit www.aboutcookies.org, which contains extensive detail on how to manage and delete cookies across a wide variety of browsers.
Sharing Your Data
MRMS Solutions Ltd do not share, sell or rent your personal information to any third parties without consent, except where required by law. We will disclose your personal information if we believe it is a legal necessity, such as to comply with a judicial proceeding, court order or legal process, or to protect our company’s rights. MRMS Solutions Ltd will do its utmost to ensure your privacy rights are prioritised.
Privacy Policy Changes
MRMS Solutions Ltd hold the right to amend this policy whenever necessary. The most up-to-date version will always be accessible on our website, and we encourage you to check it regularly to ensure any changes have been picked up. Any substantial changes will be announced through emails prior to the update taking effect.
